FAQs

Security

Is there any encryption or any other form of security to deter potential hackers from spying on my cams? I really worry about some weirdo watching my kids.

Security and privacy of users' data is one of the highest priority in the app's concept. Current world is highly technical and security solutions are complicated. For this reason we decided not to solve security by ourself and instead to rely on ready-made security solution of Google, which we belive is the world's leader in commercial security and engages the best brains in the world. So your data are secured similary to your data in Gmail account or any other product from Google. Furthermore:

Nevertheless do not forget to physically protect your camera device itself, because all data are stored in the camera as well. It is important to set up screen lock, pin code or gesture. When someone even physically steal the camera from you, your data/images will be safe.

Where are my video recordings saved?

All video recordings you make are saved only at your monitor device, in it's local memory or SD card. Video recordings are never saved anywhere else.

Deleting images and videos

How can I delete more images at once?

On Motions screen you can mark an image by a long press. You can mark as many images you want and then delete them by pressing the trash button.
You can also mark a whole bundle of images by double-long press on an image. Or, you can mark all images of one whole day by a long press on the day title.

How do I delete videos?

Videos are recorded and saved directly to your viewer/monitor and they are not saved to any cloud service. To delete video which you have recorded just go to your video folder of your phone and delete it from there.

Purchases

Why can't be ads removed forever like in other apps?

Because we want to be honest. In a real world, there is nothing like a free service - everything costs something. So this app. It uses servers on background, disc space, network traffic. All this is paid by watching ads or, if you don't like ads, by payments. If we want to provide you one-time payment that removes ads forever, in reality we would have to estimate how long you stay with the app (let say 5 years) and calculate the payment for 5 years ahead. We don't want this. We think it is better to let YOU decide for how long you want to use the app and pay only for what you use. Not more.

Limits and quotas

How long does the app retain my images history?

The app retains images for the last 15 days, i.e. 15 days in which some motion detection occurred. With 'Ads-free 1 year' purchase the app retains at least 30 days history. Alarms history is also limited by capacity of your camera. When there is no remaining space in a camera, the oldest day with all alarms is automatically deleted.

Please also note that unused cameras which have been offline for more than 6 months are automatically removed from the app including all associated data.

Why the 10 minutes limit for watching live video?

This limit is raised to 30 minutes in paid (no-ads) version. The limit is set just to save on bandwidth and sources and for security reasons. When a monitor device is left unattended, live video will shut down automatically after period of time. It also saves on bandwidth and sources. After you reach this 10 minutes limit, you can immediately turn on live video again as many times per day you want.

Is there any limit for number of motion alarms/images per day?

Originally there was no limit for number of alarms per day. Unfortunately some users fired even more then 20.000 images per day, which caused that costs of the app increased rapidly. So, just a safeguard agains misuse, there is currently threshold of 2.000 images per day after which user is informed that motion detection of his/her camera is not set properly; after 3.000 images per day the motion detection is stopped.